Refund & Cancellation Policy
Effective date: May 5, 2026
This policy explains how refunds, cancellations, rescheduling, and subscription cancellations work for Italiano Amore with Marta, operated by AltoBridge Group LLC.
1. Digital courses and online materials
Digital courses, videos, worksheets, downloads, and other online materials are delivered electronically through your account or by digital access link. No physical goods are shipped.
Because digital content can be accessed immediately, purchases of digital content are generally final once access has been granted, streamed, downloaded, or otherwise used. If you believe there was a technical issue or duplicate charge, contact us within 14 days of purchase.
2. Subscriptions
Subscriptions renew automatically according to the billing period shown at checkout unless cancelled before the next renewal date. You may cancel at any time by contacting us at info@martaitaliano.com.
After cancellation, no further subscription charges will be made. Access remains available until the end of the current paid billing period. We do not provide partial refunds for unused days in a billing period unless required by applicable law.
3. Free trials
If a free trial is offered, the trial duration and billing terms will be displayed before checkout. To avoid being charged, you must cancel before the trial ends. If you do not cancel before the end of the trial, your selected payment method may be charged for the subscription plan you selected.
4. One-to-one and live lessons
- Cancellation at least 24 hours before the scheduled lesson: full refund or free reschedule.
- Cancellation less than 24 hours before the scheduled lesson: 50% of the lesson fee may be retained.
- No-show: non-refundable.
- If Marta or the instructor cancels, you will receive a free reschedule or a full refund.
5. Duplicate or unauthorized charges
If you believe you were charged twice, charged incorrectly, or did not authorize a transaction, contact us as soon as possible at info@martaitaliano.com. Please include the account email and approximate transaction date.
6. Refund processing
Approved refunds are issued to the original payment method via Stripe. Your bank or card issuer may take additional time to post the refund. Refunds are commonly visible within 5–10 business days after approval, depending on the payment method and financial institution.
7. EU/UK consumer rights
Where applicable, EU/EEA and UK consumers may have statutory cancellation rights. For digital content or services that begin immediately, you may be asked to consent to immediate access and acknowledge that your withdrawal right may be limited or lost once access begins, as permitted by applicable law.
8. Contact
Email: info@martaitaliano.com
Phone / WhatsApp: +30 694 473 2407